NetbALL Connected FAQs //= Titles\title(); ?>
Here are some frequently asked questions that have been received so far. We hope that these provide you with more clarity around what we are trying to achieve.
We appreciate you may have further questions or comments, you can provide these here and we will try to answer theses by adding to the FAQs below. Please note we will not be able to respond to each question individually. If you have a specific question to your particular organisation please contact email@example.com.
- Club Administration
- Online Payment
- Free Websites
Will information already in MyNet have to be re-entered?
No. Any information in MyNet when the systems are swapped over will automatically be available in the new system. We would recommend that Club Secretaries take the time as soon as possible to ensure that all the current data for their members is accurate and up to date. Particularly email address and contact details as this will ensure that members receive all the information about these changes and the new individual sign up process that they need.
How will clubs be able to check their players have paid their membership?
Club secretaries will still be able to access the system, which will display the information about all its members and if they are an active member or not in the same way as they currently can, they just won’t have to spend a long time putting the information into the system!
Will Club Secretaries lose control?
The new system will have a mechanism for Club Secretaries to send players the link to pay for their membership. They will be able to review who has and hasn’t paid their membership and then quickly send a prompt through the system to those still needing to pay, keeping them in control.
What if someone wants to become a member but does not have access to a computer or the internet?
Although this is not the case for the vast majority of people we appreciate that there will be some cases where it will not be possible for the individual to process their own membership through the online system. There will always be the option for individuals to contact our customer services team for support with processing their membership and as with any online shopping facility anyone can make a purchase on someone else’s behalf provided they possess the necessary information to do so.
With the increased emphasis around data protection it is vital however that the information held about individuals is accurate and up to date, therefore it is important wherever possible that the individual themselves enters this data as this will reduce human error and improve data quality. The new system will give members instant control over their data and also allow England Netball, regions, counties, clubs and leagues to better communicate with them to ensure they have the best possible experience of our great sport and feel an important part of the netball family.
How will players know to pay the right County/Region fee(s)?
Clubs will be able to build packages containing the England Netball fee and relevant County and Region fee(s) subject to where the club/team completes. These can either be displayed on the clubs website or the club secretary can send players a link to the correct package to purchase.
What forms of payment will there be?
Payment will be online through the system by credit or debit card and a direct debit payment option will be available. It will also be possible to pay by card over the phone by contacting the England Netball’s Customer Services team. BACS and cheque payments will no longer be accepted.
Why is there a 1.95%* charge and who pays it?
The payment collection system through which online debit / credit cards and direct debit payments are processed levies a 1.95%* fee for the service. The charge is deducted from the amount paid by the customer before being settled to the recipient organisation. In simple terms members will pay the same amount as normal and the 1.95%* will be deducted from the money England Netball, clubs, regions and counties receive.
*Additional 10p charge for transactions under £10.
At the moment my club members pay a monthly subscription fee which includes everything for the netballing year. Will this still be possible?
If a club wishes to utilise the online payment functionality for collecting club fees then, using the direct debit payment method, it will be possible for these fees to be collected in monthly instalments through the system.
The payment of England Netball, region and county membership fees is required to be paid in full before membership will commence, due to the nature of the benefits available, so these fees would be required as part of the first installment.
Alternatively if the club does not want to collect its own fees through the system it could continue to collect monthly fees in the same way it does currently.
Is it possible to pay membership fees on behalf of players/members?
We are aware that there are several examples where the individual themselves may not be the person paying for their membership:
(a) Parent paying for a child’s membership
(b) Clubs paying for the membership of coaches/umpires
(c) Students or individuals from low income households
– the club paying the membership fee upfront and then the
individual paying them back in installments
– a sponsor covering the cost of membership
The new system will have the functionality to allow someone to make payment on behalf of another individual allowing the practices above and others similar to these to continue.
Who can access the information?
Access to the data will be made available to the individual members themselves as well as volunteers from regions, counties, clubs and registered leagues. The level of information individuals can access will be restricted dependent on their role and what information they require in order to ensure compliance with GDPR.
Will it be possible to contact players who do not renew their membership?
It is important to be able to communicate with lapsed players to encourage then back to the sport. Data of lapsed members will remain within your record but there is a function to remove people and you will need to manage this in accordance with your data retention policy. There will also always be the option for an individual to request their data is deleted.
Do leagues have to use the system?
Leagues do not have to use the system. England Netball are launching a league support package for the 2019/20 membership year, part of which will include optional access to the system. We believe this function will be particularly useful as it will allow leagues to access information about the membership status of players as well as manage fixtures, results and compliance with league regulations.
Will there be a charge for leagues to access the available benefits including the system?
No there will not be a charge for registered leagues to access the benefits we just require leagues to meet the minimum criteria of all committee members being members of England Netball and for the league regulations to require players to be members of England Netball to compete. The 1.95% (+10p for transactions under £10) processing charge would apply to any transaction a league chooses to collect through the system.
Our league asks for proof of membership before we are allowed to play. At the moment club secretaries send them the receipt once they have processed all the clubs memberships. Will we now have to send them a receipt for each individual player?
No this will not be necessary. If your league is eligible* and chooses to use the system, they will be able to access the membership status of players within their league directly through the system. This will mean clubs will no longer have to send the league proof of membership at all. Also this will be a more secure method of sharing this information and personal data.
If a league does not choose to use the system we will ensure that there is a method by which the club can download a single document evidencing the membership of players which can be sent to the league. Please note, in these cases the club will need to ensure this personal data is shared via a secure method and any other requirements of GDPR is adhered to.
*the package of league support offered will only be available to leagues whose committee members are members of England Netball and league regulations require England Netball membership status to compete.
What reporting will be available to Leagues?
We are designing the reporting with the intention for it to provide the following information in relation to members linked to a league:
- Membership status
- Number of quarters or matches they have played in higher divisions
- Number of quarters or matches they have played in other leagues (subject to the other leagues utilising the system)
- Qualification level of umpires
Do clubs/leagues have to change their website?
No. The free website is an optional benefit that organisations can choose to take up. We believe it offers a good solution and has the advantage of not having a cost associated with it as it is offered as a member benefit. These websites will be auto-populated with content contained within the administration system as well as league results (subject to the league utilising the new league management system) reducing administration and they will not contain non-netball advertising. If an organisation chooses not to take up the website option there will be provisions for them to still be able to embed the membership packages in their existing website.
What support will be available?
A range of support will be available to aid the implementation of the new system. A range of training will be made available and the system providers will offer a support line during working hours. The England Netball Customer Services team will also be on hand to support with any issues, and during the main membership renewal period the phone lines will be open outside of normal working hours.
We run more than 1 Senior and/or Junior competition how do we register these?
The league registration process will only ask for details of the main senior and/or junior competition your league runs. This is what we will base the assessment as to if you meet the necessary criteria to access the benefits package. Once you have access to the competition management module you will be able to use it for all your competitions.