Copper Box Arena (Ben Lumley)
We are delighted to be able to welcome fans back to the Vitality Netball Superleague as we move to Step 3 of the government’s roadmap for exiting lockdown.
From 28 May up to 1,000 fans per day will have the opportunity to secure tickets to watch the remaining rounds (17, 18, 19 and 20) of the most exciting, fast paced and thrilling VNSL season to date.
The safety of all spectators, teams and staff is our top priority and things will look very different to a normal match day. Please ensure you have read the information below before you book tickets.
Code of Conduct
Before arriving at the Copper Box, all ticket holders must read the Code of Conduct which will confirm key requirements both in advance and onsite at the event.
The Code of Conduct will be made available to spectators at the point of purchase and the lead booker will be required to share this with all spectators within their group. Failure to comply will be treated extremely seriously and result in sanctions, including expulsion, bans, or reporting to the police.
How can I buy tickets?
What tickets can I buy?
- Tickets will be for a full day of matches rather than per match.
- You will be able to book tickets for a maximum group size of 6 people and you will need the names, email addresses and phone numbers of everyone in your group when you book. This is to ensure we meet the mandatory requirements of NHS test and trace for all onsite.
- Under-16s will need to be named on the ticket, but a parent or guardian’s phone number and email address may be used.
- Tickets are non transferable and all ticket holders (excluding those under 16) will need to provide photo ID on entry. Failure to provide ID will mean entry to the venue will be denied.
- Tickets will not be available on the door.
What do I need to bring on the day?
- Photo ID for entry.
- A face covering, which must be worn at all times while inside the venue.
- Your e-ticket – we recommend printing this but it can also be shown on a smartphone.
- No large bags or suitcases will be permitted.
- You may also bring your own food and drink (up to 500ml of drink, no alcohol and no glass bottles or metal containers). You will be required to perform a sip test upon entry for any liquids.
How do I get to the Copper Box?
- There is no parking (other than accessible parking) at the Copper Box. Please see the venue website for full travel recommendations.
- You should plan your journey to the venue in advance to avoid busy routes and times. You must wear a face covering if travelling via public transport.
- Doors to the venue will open 75 minutes prior to the first centre pass.
- You can arrive at any time during the match day.
What are the COVID-19 restrictions?
- All spectators will need to agree to the Code of Conduct.
- You will have a temperature check at the door and will need to check in with the NHS Test and Trace app. Lateral flow test results will not be required.
- Spectators must wear a face covering at all times once inside the venue, except when eating or drinking.
- Shouting and cheering is not permitted in line with Government guidance.
- There will be socially distanced walking routes and one way systems in place which spectators will need to adhere to
- Social distancing must be maintained at all times
- There will be two seats between each group of spectators and every other row will be out of use.
FAQs
What happens if my temperature is too high when I am tested at the door?
A high temperature is one of the main symptoms of COVID-19 and so all spectators will be temperature checked upon arrival at the venue. A high temperature is classified as being over 37.8C and so in instances of a high temperature being recorded, we will ask you to step outside for a short period of time to hopefully cool down before we re-test your temperature. If at the second time of recording your temperature still exceeds 37.8C you will be refused entry to the venue in line with government guidelines.
What happens if I test positive for COVID-19 or need to self-isolate before attending?
If you feel unwell or display any COVID-19 symptoms, including a high temperature, a new, continuous cough or a change to your sense of smell and taste, you must not travel to the venue. If you are required to isolate by NHS Test and Trace you must also not travel to the venue.
Please contact our customer service team who will be able to advise further regarding the status of your ticket.
What happens if I test positive for COVID-19 or need to self-isolate after attending?
In line with government guidelines, all spectators will be required to provide their contact details when the tickets are booked, as well as checking in to the venue using the NHS Test and Trace system. The venue will be split into zones to assist with accurate tracking.
If you test positive after attending, you will be contacted by NHS Test and Trace who will advise further.
What happens if I develop COVID-19 symptoms while at the venue?
If you begin to feel unwell onsite or display any COVID-19 symptoms you should inform a member of the stewarding team immediately.
What if a game is cancelled?
In line with the spectator regulations, fixtures are subject to change and no refunds will be issued for a particular match being cancelled.
What is the refunds policy?
All tickets are non-transferable and non-refundable. The exceptions to this are:
- Ticket holder testing positive for COVID or asked to self-isolate
- A change in Government COVID restrictions
- Cancellation of a full day of matches
What social distancing measures are in place?
Spectators will be able to book in maximum groups of six in line with Government guidance. There will be two empty seats between each group and every second row of seats will be kept empty.
There will also be socially distanced walking routes and one way systems in place.
I am exempt from wearing a face covering. Am I still able to attend the event?
Yes, under government guidelines those exempt from wearing a face covering are still permitted to attend, but you must ensure that you bring your proof of exemption with you.