Supporting Players with ENgage

If a player does not know their ENA ID to sign into ENgage, the ENgage assigned club chairperson and secretary can retrieve this information and share it by following these instructions (only if their account is linked to the club directory):

1. Log into ENgage
2. In the ‘My Organisations’ box, select the thumbnail next to the club name
3. Click ‘People’
4. Select ‘Everyone’
5. Click on the small white funnel icon
6. Click on the small white plus sign (+)
7. Select the criteria you wish to search by
8. Click ‘Apply’

You will then be presented with your search results in the main screen. The ENA ID is located in the first main column. The player can then use this to request a password re-set email to be sent, by clicking here.

If the individual’s account is not linked to your ENgage club directory, please request him/her to get in touch using our contact form so that we can assist.

Please note, ENgage functionality is designed for use on computer and laptop devices only. Therefore, please refrain from using ENgage on a mobile phone or tablet device.

Multiple committee members including the club chair and club secretary can edit the email address details of individuals within the club directory by following these instructions:

1. Log into ENgage
2. In the ‘My Organisations’ box, select the thumbnail next to the club name
3. Click ‘People’
4. Select ‘Everyone’
5. Click on the small white funnel icon to the right-hand side of your screen
6. Click on the small white plus sign (+)
7. Select the criteria you wish to search by
8. Click ‘Apply’
9. Double click on the individual’s name
10. Click on the ‘Personal Details’ button, located on the left-hand menu
11. Within the ‘Home Email’ box located at the bottom of the screen, click on the pencil icon
12. Edit the email address as required
13. Click on the small disc icon to save

Please note, ENgage functionality is designed for use on computer and laptop devices only. Therefore, please refrain from using ENgage on a mobile phone or tablet device.

If an individual within your club directory, is not receiving a password reset email, there is a couple of things that you we recommend you check with the player:

• Are they entering the ENA ID without any zeros at the start?
• Are they checking their junk folder and looking out for an email from noreply@first-sports.com?

If the above 2 things are in order, then please request that she/he gets in touch using our contact form so that we can assist.

This may be due to one of the following factors.

Firstly, ENgage functionality is designed for use on computers and laptop devices. Therefore, please advise that they refrain from using ENgage on a mobile phone or tablet device.

Secondly, the use of ENgage is only supported on the following internet browsers:

• Firefox
• Chrome
• oneSafari
• Edge

Internet Explorer is no longer supported by Microsoft, so please advise they use one of the above browsers.

Please firstly ensure that the individual has checked their inbox including their junk and spam folders for an email from noreply@first-sports.com

If the email is still not retrieved, please request that she/he gets in touch using our contact form so that we can assist.

Along with your club’s reference number, please share this guidance to adult players and this guidance to parents of child players.

This error message is displayed if no club bank details have been entered on Engage. Multiple roles including club secretary and treasurer can follow these instructions, in order to add bank details to the club account:

1. Log into ENgage
2. In the ‘My Organisations’ box, select the thumbnail next to your club name
3. Click ‘Finance’
4. Select ‘Bank Details’
5. Click ‘New’
6. Enter information into all fields
7. Tick the box next to ‘Is Default’
8. Tick the box ‘I have read, consented and agreed to First Sports Internationals Terms and Conditions, England Netballs Region, County, Club membership and League Registration Contract and I am of legal age’ (Mandatory)
9. Tick the box ‘Accept Online Credit/Debit Card Payments’ (Mandatory)
10. Tick the box ‘Accept Online Direct Debit Payments’ (Optional)
11. Check that the entered details are correct
12. Click on the small disc icon to save

The ‘Bank details’ section on ENgage will display an orange stripe under the ‘Accept Online’ column, once the payment has been verified (This takes approximately one hour after adding the bank details) and only then can online payments be completed.

Please note, ENgage functionality is designed for use on computer and laptop devices only. Therefore, please refrain from using ENgage on a mobile phone or tablet device.

This is because, although, they have purchased the needed fees, they have not processed a club membership. However, a subsquent order containing your club membership can be processed, to ensure that they are displayed on your club membership list. Please note, any duplicate county, region and England Netball fees from any previous 20-21 order/s will be discounted automatically at the checkout stage so they will only pay the difference (if any).

The club membership purchase process is dependant on whether your club has released the packages publically or not.

• If your club membership packages are not set for public purchase, you will need to process all wanted players a club membership order (they need their account to be linked to your club directory first). If you have a club of mixed ages, please click here and if you have an adult-only club, please click here.
• If the club membership packages are set to be publically available, you can request your players to process a club membership by following this guidance (they need their account to be linked to your club directory first):

1. Log in to ENgage
2. Select ‘Buy membership at {club name}’
3. Ensure their name is selected
4. Click the + adjacent to the relevant package
5. Click ‘Pay now’

Please note, ENgage functionality is designed for use on computer and laptop devices only. Therefore, please refrain from using ENgage on a mobile phone or tablet device.

The club membership purchase process is dependant on whether your club has released the packages publically or not.

• If your club membership packages are not set for public purchase, you will need to process all wanted players a club membership order (they need their account to be linked to your club directory first). If you have a club of mixed ages, please click here and if you have an adult-only club, please click here. Please note, any duplicate county, region and England Netball fees from the first order (if one has been placed) will be discounted automatically at the checkout stage so only the difference will be due (if any).
• If the club membership packages are set to be publically available, you can request your players to process a club membership by following this guidance (they need their account to be linked to your club directory first):

1. Log in to ENgage
2. Select ‘Buy membership at {club name}’
3. Ensure their name is selected
4. Click the + adjacent to the relevant package
5. Click ‘Pay now’

Any duplicate county, region and England Netball fees from any previous 20-21 order/s will be discounted automatically at the checkout stage so they will only pay the difference (if any).

Please note, ENgage functionality is designed for use on computer and laptop devices only. Therefore, please refrain from using ENgage on a mobile phone or tablet device.

Before a player appears on a club membership list, the payment for the membership package needs to be authorised by the system. Authorisation timescales with the payment method of direct debit normally take longer than payments by debit/credit card.

Please note, individuals are not valid personal members of a club, until their membership status is displayed as ‘Active’ on ENgage.

This indicates that these individuals have processed a membership/product but have yet to pay for it.

To pay for a pending order, they need to follow these instructions:

1. Log into your ENgage account
2. Click ‘Personal details’
3. Select ‘Orders’ on the left-hand side menu
4. Double click on the order reference
5. Select the circle next to the wanted payment method
6. In the payment method area, enter the payee’s billing details
7. Select ‘Pay now’
8. Enter the card details

Please note, ENgage functionality is designed for use on computer and laptop devices only. Therefore, please refrain from using ENgage on a mobile phone or tablet device.